General Terms & Conditions

We offer a variety of products through our online store, including:

Digital music downloads (MP3, WAV, etc.)
Physical products (vinyl records, CDs, merchandise, etc.)

All products are described and displayed with their respective prices. We reserve the right to modify or discontinue any product at any time.

All prices listed on the website are in EUR (Euros), and include applicable VAT (Value Added Tax) where applicable. Shipping costs are additional and will be calculated at checkout.

We make every effort to ensure that the prices listed on our website are accurate. However, we reserve the right to correct any errors, omissions, or inaccuracies in pricing.

We accept a variety of payment methods including:

Credit/Debit Cards (Visa, MasterCard, etc.)
Other payment methods as ApplePay , GooglePay

Payment must be completed before any product is shipped or made available for download.

Upon placing an order, you will receive an order confirmation email with the details of your purchase. Please ensure that your email address is correct, as this will be the primary way we communicate with you.

For physical orders, once your order has been processed, it will be shipped to the address provided at checkout. You will receive a shipping confirmation email with tracking details if available.

For physical products, shipping costs and delivery times vary depending on the destination. We aim to process and ship orders within **2-5 business days**. Delivery times may vary depending on the shipping service and destination.

Please ensure that you provide accurate and complete shipping information. We are not responsible for any delays or delivery failures caused by incorrect or incomplete shipping details.

Digital Products: Digital products, such as music downloads, will be delivered immediately after payment is confirmed, and no shipping costs will apply.

We aim for customer satisfaction. However, due to the nature of our products:

Digital Downloads: We do not accept returns or offer refunds for digital products once the download has been initiated.
Physical Products: You may return physical products within **14 days** of receipt if they are unopened, unused, and in their original packaging. Shipping costs for returns are the responsibility of the customer.

If you have received a defective or damaged product, please contact us immediately with proof of the issue, and we will arrange for a replacement or refund as appropriate.

All content on this website, including but not limited to music, artwork, logos, and text, is owned by DIVO Records and Embracingfranki. These works are protected by copyright law, and you may not use them without prior written consent.

By purchasing our products, you are granted a non-exclusive, non-transferable license to enjoy the music or other content for personal, non-commercial use only.

If you create an account on our website, you are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized use of your account.

We are not liable for any direct, indirect, incidental, or consequential damages that result from your use or inability to use the website, products, or services provided.

We take your privacy seriously and comply with applicable data protection laws. Please refer to our **Privacy Policy** for detailed information on how we collect, store, and protect your personal data.

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this page regularly.

These Terms and Conditions are governed by the laws of Belgium. Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the Belgian courts.

If you have any questions or concerns about these Terms and Conditions, please contact us at:

DIVO Records CommV
Email: shop@divorecords.com
Phone: +32498035460

Adress: Schoolkaai 40, BE-9000 GHENT

VAT: BE1014.134.406

IBAN: BE69 7350 6945 1378 BIC: KREDBEBB

Website: https://divorecords.com